Shipping Information

Start with an order request
We currently accept guest order requests without taking online payment. A submitted request is not a confirmed order or shipping booking. We will need to confirm whether we can serve your destination and supply your chosen variant before a purchase is agreed.

Destinations, charges, and timing
Shipping destinations, carriers, delivery fees, and dispatch times are confirmed individually. No worldwide-delivery promise, free-shipping offer, or fixed delivery window is implied by the website. Before you agree to purchase, we will provide the available delivery option, its cost, expected dispatch timing, and any delivery estimate available to us. Transit estimates are different from dispatch dates.

Taxes and import charges
Any applicable taxes, customs duties, or import charges, and who is responsible for them, will be explained before a purchase is accepted. Please do not assume they are included in the displayed item price. If the total cannot be confirmed, you can choose not to proceed.

Delivery details
Please provide a complete and accurate destination and contact details. If you need to change them, contact hello@hushmakeupfoundation.com with your request reference as soon as possible. Changes after dispatch may not be possible; we will explain any available options and costs before you agree to them.

Dispatch and delays
If a confirmed order is dispatched, we will provide tracking information when the selected service offers it. If we cannot meet an agreed dispatch date, we will contact you with the available next steps, including revised timing or cancellation and any refund due. We will obtain consent to delays where required by applicable law.

Missing or damaged delivery
If a parcel appears lost or arrives damaged, contact us with your reference and a description of the problem. Please keep the packaging and, where practical, photographs to help us investigate. Providing photographs is helpful but does not remove your statutory rights if you cannot provide them. Our business address is not automatically a return destination; please contact us for return instructions.