Returns & Cancellations

Cancel an order request
There is no payment to refund when you submit a request through this website. You can withdraw an unconfirmed request at any time by emailing hello@hushmakeupfoundation.com with your reference. For an agreed purchase, contact us as soon as possible if you want to cancel before dispatch.

Change-of-mind returns
For a purchase agreed directly with us, contact us within 14 days after delivery to request a change-of-mind return. Under this voluntary policy, the product must be unused, unopened, and in its original packaging with any hygiene seal intact. After notifying us, send the item back within a further 14 days using the return instructions we provide. This voluntary policy is additional to any rights you have under applicable law.

Opened cosmetics
For hygiene reasons, opened or used cosmetics are not eligible under our voluntary change-of-mind policy. This does not exclude rights relating to faulty, damaged, incorrect, or misdescribed goods, or any cancellation right that applicable law requires us to honor.

Wrong, damaged, or faulty items
Please contact us when you discover a problem. Include your reference and describe what happened; photographs can help where available. We will assess the issue and arrange the remedy required by applicable law, which may include a replacement or refund. The 14-day change-of-mind window does not limit statutory claims. We cover reasonable return costs where the item is wrong, damaged, or faulty and a return is needed.

How to return an item
Email hello@hushmakeupfoundation.com before sending a parcel so we can provide the correct address and instructions. Our published company address is not necessarily the return address. Contacting us for instructions does not make a statutory cancellation dependent on our approval. Pack the item securely and retain proof of postage. For a voluntary change-of-mind return, you pay the direct return shipping cost unless we agree otherwise or applicable law requires a different approach.

Refunds
If payment was made under a separately agreed purchase, an approved return will be refunded to the original payment method where possible, without an additional refund fee. We will process the refund within 14 days after receiving the returned item or evidence that it has been sent back, whichever occurs first, subject to any shorter period required by law. We will also refund original standard delivery charges where applicable law requires it. Any refund or deduction will be explained, and your mandatory rights remain unaffected.

Your rights
Nothing in this policy limits consumer rights that cannot be excluded, including rights available in your country of residence. If a mandatory rule gives you a longer period or a different remedy, that rule takes precedence. Contact us with questions before sending an item.